[ Ecommerce · Incident-grade alerting ]

Rioiz Multi-Vendor Ecommerce

RIOIZ Multi-Vendor Ecommerce is a powerful cloud-hosted SaaS solution designed to build and manage modern online marketplaces. Connect vendors, customers, delivery partners, mobile apps, and admins within one unified ecosystem. Launch marketplaces for grocery, retail, food, services, and B2B commerce with complete operational control. Scale faster with a secure, high-performance platform built for growth and flexibility.

Trusted by NOC, CX, and commerce teams
  • Noise-aware routing across 30+ channels
  • On-call memory with forensic exports
  • Entitlement-clear catalog tiers

Live incident card

Checkout latency spike — IN/MUM cluster · p95 4.2s · payments gateway · SLA burn 38%

  • Monitor: checkout_latency_p95
  • Route: payments-oncall → CX duty
  • Memory: prior 3 occurrences linked
Acknowledge Escalate

Operations, revenue, education, and service teams route signals through Rioiz every week

[ Product modules ]

Three layers every response playbook depends on

Ingest everything noisy, route with ownership, remember every acknowledgement—matrix rows stay honest.

01Playbook step

Signal ingestion

Threshold, anomaly, percentile, backlog, and custom artefact monitors across Rioiz modules—with suppression guardrails.

Operational outcome

Surfaces tied back to Rioiz catalog SKUs and live module entitlement — without manual reconciliation.

02Playbook step

Duty & escalation

Round-robin rotations, paging policies, blackout windows, severity inheritance, and stakeholder bridging.

Operational outcome

Surfaces tied back to Rioiz catalog SKUs and live module entitlement — without manual reconciliation.

03Playbook step

Operational memory

Acknowledgements, replay windows, RCA templates, and forensic exports tied back to SKUs and artefacts.

Operational outcome

Surfaces tied back to Rioiz catalog SKUs and live module entitlement — without manual reconciliation.

[ Platform features ]

What teams standardise on

Capability deep dives mapped to the entitlement matrix above.

One Backend, Multiple Interfaces, Total Marketplace Control
Centralized System Architecture

One Backend, Multiple Interfaces, Total Marketplace Control

Operate your entire marketplace from one centralized backend system. Manage web, mobile apps, vendors, and delivery partners in real time. Ensure seamless synchronization across all modules and user roles.

High-Performance, SEO-Optimized Marketplace Website
Customer Marketplace Storefront

High-Performance, SEO-Optimized Marketplace Website

Deliver a fast, conversion-focused storefront designed for modern online shoppers. Provide seamless browsing, secure checkout, and real-time order tracking. Boost engagement with vendor profiles, reviews, and dynamic promotional campaigns.

Complete Administrative Control & Marketplace Oversight
Marketplace Command Center

Complete Administrative Control & Marketplace Oversight

Manage vendors, customers, orders, and platform operations from one powerful dashboard. Control commissions, subscriptions, payouts, and marketplace configurations centrally. Access real-time analytics, dispute handling, and detailed performance reports.

Independent Seller Control with Centralized Marketplace Oversight
Vendor Management Console

Independent Seller Control with Centralized Marketplace Oversight

Empower vendors with full control over their store operations and sales. Allow independent product, order, and discount management within platform guidelines. Track earnings, performance, and analytics while maintaining centralized admin supervision.

Fast, Intuitive Marketplace App for Android & iOS
Mobile Shopping Experience

Fast, Intuitive Marketplace App for Android & iOS

Deliver a seamless and user-friendly shopping experience on mobile devices. Enable customers to explore multiple vendors with smart recommendations. Ensure smooth ordering, payments, and real-time tracking on the go.

Mobile Store Management for Vendors
Vendor On-the-Go Management

Mobile Store Management for Vendors

Enable vendors to manage their stores anytime, anywhere from mobile devices. Provide real-time control over products, orders, and revenue tracking. Ensure flexibility and faster operations with a dedicated vendor mobile app.

Optimized Last-Mile Logistics Solution
Smart Delivery Management

Optimized Last-Mile Logistics Solution

Empower delivery partners with a smart and efficient logistics app. Enable real-time order assignments and optimized route navigation. Ensure smooth pickups, confirmations, and transparent earnings tracking.

Scalable, Modular & Revenue-Optimized Marketplace System
Advanced Marketplace Capabilities

Scalable, Modular & Revenue-Optimized Marketplace System

Power your marketplace with flexible, enterprise-grade core features. Unify sales channels, vendors, payments, and taxation in one ecosystem. Scale from a single store to a global multi-vendor platform effortlessly.

[ Next step ]

Compare plans with entitlement clarity your teams can act on.

Every CTA below feeds into the same pricing and matrix narrative — no drift between marketing and checkout.

[ Delivery fabric ]

Signals reach people and systems—without losing Rioiz context

ChatOps cards, on-call bridges, webhooks, and CRM timelines stay tied to the record—not screenshots.

01Connector

ChatOps stacks

Rich cards with acknowledge, snooze, escalate—deep-linked into Rioiz records.

02Connector

On-call & voice bridges

Escalation trees plus WhatsApp/voice paths where your policy allows.

03Connector

Webhook mesh

Signed outbound connectors for SIEM, ticketing, and bespoke automation—tenant-scoped secrets.

04Connector

CRM & service timelines

Payloads inherit CRM and desk context when those modules are licensed—shared SLA clocks.

Use cases

Use cases that map to your plans

Each pattern ties back to modules and tiers — so marketing, ops, and procurement stay aligned.

Multi-suite operators

Correlate CRM, billing, LMS, and desk signals when several Rioiz packages share a blast radius.

Peak trading & intake windows

Noise-aware paging so seasonal spikes do not exhaust on-call before real incidents.

Regulated environments

Receipts and exports line up with entitlement tiers for auditors—no rogue spreadsheets.

[ Entitlement clarity ]

What procurement verifies against the comparison matrix

Matrix rows ladder into pricing tiers below — procurement signs off on the same view your operators see in-product.

Capability Ecommerce Starter Ecommerce Growth Ecommerce Standard Ecommerce Business Ecommerce Enterprise
Adaptive routing & suppression depth Limited Included Included Included Included
Business-hour & locale intelligence Limited Included Included Included Included
Cross-domain correlation workspaces Limited Limited Included Included
Forensic-ready exports & evidence packs Add-on Included Included
Global redundancy / DR notification hooks Enterprise Enterprise
[ Pricing plan ]

Simple, Transparent Pricing

Ecommerce Starter

499

Launch a production storefront with essentials, CDN, and secure checkout.

  • Adaptive routing & suppression depth
  • Business-hour & locale intelligence
  • Cross-domain correlation workspaces
  • Forensic-ready exports & evidence packs
  • Global redundancy / DR notification hooks

Ecommerce Growth

749

Promotions, multi-location hints, and deeper CRM handshake for scaling GMV.

  • Adaptive routing & suppression depth
  • Business-hour & locale intelligence
  • Cross-domain correlation workspaces
  • Forensic-ready exports & evidence packs
  • Global redundancy / DR notification hooks

Ecommerce Standard

1,000

Cloud-Powered Checkout for Limitless Sales.

  • Adaptive routing & suppression depth
  • Business-hour & locale intelligence
  • Cross-domain correlation workspaces
  • Forensic-ready exports & evidence packs
  • Global redundancy / DR notification hooks

Ecommerce Business

2,999

Regional rollouts with POS connectors, sandbox parity, and export SLAs.

  • Adaptive routing & suppression depth
  • Business-hour & locale intelligence
  • Cross-domain correlation workspaces
  • Forensic-ready exports & evidence packs
  • Global redundancy / DR notification hooks

Ecommerce Enterprise

6,999

Global estates, forensic exports, redundancy hooks, named architecture.

  • Adaptive routing & suppression depth
  • Business-hour & locale intelligence
  • Cross-domain correlation workspaces
  • Forensic-ready exports & evidence packs
  • Global redundancy / DR notification hooks

Our Services

We provide creative solutions to grow your brand. From strategy to design and marketing, we deliver impactful results that matter.

01
Forensic archival locker

Immutable evidence timelines with auditor-friendly exports beyond standard matrix rows.

Forensic archival locker
02
War-room bridge hours

Named incident command coverage for launch weekends and regulatory cutovers.

War-room bridge hours
FAQs

Frequently asked questions

Straight answers about plans, implementation, and how this module fits your workspace.